Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. Please read this Privacy Policy carefully to understand what we do and your choices.

In order to register you, provide these services and to reduce the risk of fraud, Official Payments Corporation ("Official Payments" or "we", "us" or "our") must ask you for certain personal and business information. This Privacy Policy describes the information we collect from you, and how we use that information. Official Payments takes the privacy of your personal and business information very seriously. We will use your information only in accordance with the terms of this Privacy Policy. We will not sell or rent your information to third parties. However, there are limited circumstances in which some of your information will be shared with third parties under strict restrictions, so it is important for you to review the details of this Privacy Policy. This Privacy Policy applies to how Official Payments collects information when you use our services and access sites or use mobile applications that link to this Policy; open and respond to e-mails; or visit any page online that displays our advertisements or content. All Internet sites have the ability to collect information about you. We encourage you to read the privacy statements of every site you visit.

Your access to and use of our services and our sites are subject to this Privacy Policy and any other terms of use or policies posted by us. All references to "Official Payments" throughout this policy statement include, unless otherwise stated, Official Payments Corporation, its successors and assigns. If you have questions or concerns regarding this Privacy Policy, you should contact us at privacy@OfficialPayments.com.

What Types of Information Does Official Payments Collect and Use?

This website and our related materials and services are accessible only to users who have registered with us. If you choose to register with us and access our website you will be asked to provide, and we may collect, certain personal and business information from you as part of the registration and login process. By registering and using our website, you agree to provide accurate and complete information. The information we collect includes personal information such as your name, email address, phone number, location information from your mobile device, and other related personal information. Personal information does not include aggregate information about you in which your identity cannot be determined. The information we collect also includes business information such as vertical market, types of payments you collect, and other business information. We may also collect and record information about your operating system, browser version, IP Address, and mobile device.

At times we may ask you for contact information or conduct on-line surveys in order to better understand your needs, to provide you with enhanced services, and help you use the services more effectively. If we wish to use this information other than as set forth in this Policy, we will let you know at the time of collection. When you access your account information or send us e-mail, we may ask you to provide us with additional personal and business information.

How do we use your information?

Internal Uses

We collect, store, maintain and use the information we collect about you for everyday internal business purposes in order to maintain your registration and provide our materials and services such as payment activity reports, client forms, system documentation, logos, web buttons/banners, print-ready brochures, the HTML payment page, hyperlinks and customizable brochures.

We provide access to personal and business information you provide only to those who require it as part of their job in order to provide our services. When you supply information about yourself for a specific purpose, we use the information only for that purpose and to manage the internal operations and security of our web site.

If you have registered with our service and indicated you wish to receive communications from us, we may also use your personal and business information for the purposes of marketing Official Payments products and services.

Disclosure to Third Parties

Official Payments shares certain information with third parties in order to provide the services and materials, and maintain your registration as part of our everyday business. Official Payments does not sell or rent any of your information. Official Payments will not share any of your personally identifiable information with third parties except in the circumstances described below or with your permission.

  • We disclose personally identifiable information with third parties that we in good faith believe is appropriate to cooperate in investigations of suspected fraud or other illegal activity, situations involving potential threats to the physical safety of any person, or to conduct investigations of violations of Official Payments Terms of Use, or as otherwise required by law.
  • Certain federal, state and local laws or government regulations may require us to disclose non-public personal information about you to respond to court orders or legal investigations. In these circumstances, we will use reasonable efforts to disclose only the information required by law, subpoena, legal process, or court order to be disclosed.
  • We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).
  • We share aggregated statistical or demographic data with our business partners or for public relations and marketing purposes. However, this aggregated information is not tied to any personally identifiable information that can identify you.
  • As with any other business, it is possible that in the future Official Payments could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to personal information maintained by Official Payments, including customer account information, but would continue to be bound by this Privacy Policy unless and until it is amended.
  • We make disclosures to other nonaffiliated third parties as permitted by federal or state law.

When you provide personal information to us, we may continue to store and maintain that information unless you direct us otherwise. If you wish us to cease storing your personal information, you may request that we do so by contacting us at clientservices@aciworldwide.com.

Changes to Information

If your registration information changes, you may make changes to your profile on this web site. If you have submitted incorrect personal information through our Web sites and would like to revise this information, you may make appropriate revisions by e-mailing us at clientservices@aciworldwide.com.

Log Files

Like many Web sites, we may automatically gather, or engage a third party to gather, certain information about our Site traffic and store it in log files. For this purpose, we use Internet Protocol (IP) addresses to analyze trends, administer the Web sites, track our users' movements and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Tracking Codes

When you download marketing materials your activity will be logged in our system for use in optimizing and updating the website. Items available for download include but are not limited to logos, web buttons/banners, print-ready brochures, the HTML payment page, hyperlinks and customizable brochures.

Preferences and Opting-Out

You may inform Official Payments as to some of your preferences concerning the use of your information by "opting-out" and sending an email to clientservices@aciworldwide.com. Official Payments does not disclose private e-mail communications that are transmitted using Official Payments services except as described in this policy and as required to provide requested services or to reply to your e-mail.


Official Payments recognizes the importance of children's safety and privacy on the Internet. For this reason and to comply with certain laws, we do not intentionally collect personal, individually identifiable information from children under the age of 13, nor do we offer content targeted to children under 13.


The security of your information is important to us. We take commercially reasonable precautions to protect the personal information submitted to us. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security. When doing business with others, such as advertisers to whom you can link from our site, you should consider the separate security and privacy policies of those other sites.

In the event that your sensitive personal information is accessed by an unauthorized individual and the misuse of your information is reasonably possible, we will notify you of the unauthorized access unless a law enforcement agency believes that such notification may interfere with a criminal investigation. Notification of such an event may be given to you by e-mail, writing, or phone at our sole discretion.

If you have any questions about security on our website, please e-mail us at security@OfficialPayments.com or write us at: Official Payments, Attn: Senior Director, Information Security, 3550 Engineering Drive, Suite 400, Norcross, GA 30092.
Links to Other Sites

For the convenience of our visitors and customers, this website may contain links to other sites. While we generally try to link only to sites that share similar high standards and respect for privacy, we are not responsible for the content, products or services offered or the privacy and security practices employed by these other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. In addition, the entities operating these third-party sites may use cookies. However, we have no access to or control over these cookies. This Privacy Policy applies only to information collected by this website.

Revisions to Privacy Policy

We reserve the right to change or supplement this Privacy Policy at any time. If we make any substantial changes in this privacy policy (including with respect to how we use customer identifiable information) we will notify you by posting a prominent announcement on our Web site thirty (30) days prior to implementing the change (to the extent commercially possible).

User Acceptance of Privacy Policy

By using our services and web site, you accept the terms and conditions of this Privacy Policy, and you agree to review this Privacy Policy from time to time to stay informed of changes that may occur. If you do not agree to this policy, please do not use our sites or services. Official Payments encourages you to periodically review the Privacy Policy for changes. Your continued use of the Official Payments services and Web sites following the posting of changes to these terms will mean that you accept those changes.

Contact Us

If you have any questions regarding our privacy policy, contact our customer service department via e-mail at customerservice@OfficialPayments.com or via telephone at 1-888-357-8394.

Privacy Policy Dated August 16, 2012

Privacy   |   Terms   |   Contact Us   |   Help

Copyright © 2012 Official Payments Corporation. All Rights Reserved.